JCC Shipping & Returns - Joondalup Cycle City
WA Family owned & run business.
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Shipping & Returns

POSTAGE RATES

Total Package weight 0-5kg = $15 / Total Package weight 5-22kg = $30

All packages have a tracking ID and require signature on delivery.

Bicycles are Click and Collect only!

WARRANTY, REFUND & LAYBY POLICIES

Please choose carefully as no refunds will be given for change on mind, do not like the goods, have no use for the goods or found the goods cheaper elsewhere - as stated on page 11 in the ACCC warranties and refunds guide.

If you have a faulty item that you would like refunded, repaired or replaced, we will facilitate this for you through the manufacturer or the supplier provided it meets conditions of the manufacturer’s warranty. Please note faults must be approved by the manufacturer before a refund or replacement can be issued - Manufacturer’s warranty is a fault caused in the manufacturing process and not covered on wear and tear. We will keep you informed as the issue progresses.

We offer 2 week Layby’s only, we are however happy to store your  purchase free of charge for 3months. When making a Layby with us we require a 20% non-refundable deposit, full payment is due within 2 weeks of the initial deposit.

Provided all items are in the original re-saleable condition and packaging. We will happily offer an exchange or refund on items that arrived damaged or not as described within 15 days of original purchase, and you have informed us of this within this period.  When exchanging goods due to sizing, the freight costs will be the responsibility of the purchaser (Online purchases).

Termination fee’s apply (administration & restocking fee’s )